Frequently Asked Questions
Everything you need to know about your HockeyShot order and training gear.
How long does shipping take for heavy training equipment?
Standard shipping typically takes 3-7 business days within North America. Larger items like hockey tiles, goals, and backstop nets are shipped via specialized freight carriers to ensure they arrive in perfect condition.
Can I use your synthetic ice panels outdoors?
Yes, HockeyShot synthetic ice is UV-protected and weather-resistant. It can be installed in garages, basements, or outdoor driveways, though we recommend keeping the surface clear of debris to maintain optimal glide.
What is your return policy for training aids?
We offer a 30-day return policy on most unused items in their original packaging. Please note that custom orders and certain heavy-duty equipment may be subject to a restocking fee.
Do you offer team or association discounts?
Absolutely! We provide volume pricing for hockey schools, professional teams, and minor hockey associations. Please contact our team sales department for a custom quote.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also log into your HockeyShot account to view real-time updates on your delivery status.
Are my payment details secure?
We use industry-standard SSL encryption and secure payment gateways including Shopify Payments, PayPal, and Affirm to ensure your financial information is 100% protected.